Privacy Policy

1) Data Controller

Alberto Alejandro Del Carpio Olemar
Digital Polyglot
Heußweg 3, 20257 Hamburg, Germany
Questions or requests: support@digitalpolyglot.com
Legal contact: contact@digitalpolyglot.com

2) Data We Collect

• Account data (name, email, user ID, auth provider ID).
• Authentication metadata (including social login identifiers).
• Subscription and billing status (plan, trial status, Stripe customer/subscription IDs).
• Learning data (progress, favorites, saved content, listening/reading activity).
• Technical and device data (IP, browser, logs, timestamps).
• Analytics and product usage events.
• Support and feedback communications.

3) Sources of Data

• Directly from you.
• Automatically through app usage and cookies/local storage.
• From service providers (authentication, payments, infrastructure).

4) How We Use Data

• Provide and secure your account and the Services.
• Personalize story recommendations and learning experience.
• Manage subscriptions, trials, and billing.
• Measure product performance and improve features.
• Prevent fraud and abuse; comply with legal obligations.
• Provide customer support and service communications.

5) Legal Bases (EEA/UK)

Where applicable, we process data under contract performance, legitimate interests, consent (when required), and legal obligations.

6) Service Providers

We use third-party processors to operate the Services, including Clerk (authentication), Stripe (payments), Vercel (hosting), database providers, Google Analytics (analytics), and Sentry (error monitoring). We do not sell personal data for money.

7) International Transfers

Your data may be processed outside your country. Where required, we apply safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8) Retention

We retain personal data only as long as needed to provide Services, support your account, comply with legal obligations, and resolve disputes. Operational account and learning data are normally kept for the lifetime of the account unless deletion is requested. Billing and tax-related records may be retained longer where required by law.

9) Your Rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to withdraw consent where applicable. Contact us at support@digitalpolyglot.com.

If you are in the EEA/UK, you may also have the right to lodge a complaint with your local supervisory authority.

10) Account & Data Deletion

You can request account/data deletion by emailing support@digitalpolyglot.com. For Facebook Login users, deletion instructions are available at /data-deletion.

11) Security

We implement reasonable technical and organizational safeguards, but no system is completely secure.

12) Children

The Services are not intended for children under the legal minimum age in their jurisdiction.

13) Policy Changes

We may update this policy and will publish updates on this page with a revised date.